Job Description
Competitive rates of pay, dependent on experience
Reporting to: Managing Director
Location: Fews Marquees office with client meeting and onsite time
Fews Marquees
Award-winning Fews Marquees are proud to have a reputation for service and quality. With a large and modern event hire stock Fews Marquees delivers cutting edge, bespoke, temporary structures, and for over 18 years we have been creating solutions for private and corporate clients, third party providers, educational and government organisations to bring their events to life.
Key Responsibilities of the Role
- Account management of clients, providing a bespoke solution from initial enquiry through to delivery and follow up
- Upsell to clients yet ensuring availability of stock at all times
- Answer telephone and manage inbound enquiries particularly weddings and private clients
- Prepare and follow up quotes (also for MD and other team members) in relation to weddings, parties and corporate events, using the TSS AllHire system
- Host visiting clients, welcoming on arrival and looking after onsite needs
- Preparation of marquee layouts and designs utilising EventCAD design system
- Brief and manage sub-contractors for client bookings
- Ensure quality of structures and finishing remains at the high level at which the company operates.
- Advise on quality issues and offer advice for improvements
- Book site visits for self, MD and team members and manage company diary
- Work with the Head of Sales & Marketing to organise and deliver trade shows
- Be actively aware of the temporary structures, marquee industry, competition and the wider events industry
- Office Management including call and enquiry handling; team diary management; administrative and sales assistance to Managing Director
Required Skills
- A positive attitude
- A sense of humour
- Very methodical and highly organised
- Good communicator
- including written communication skills – writing and delivering proposals and quotes
- confident with clients in person and on the telephone
- Self-motivated & able to work well alone as well as seamlessly in a team environment
- Numerical and logical
- Polite, respectful and professional to clients and colleagues alike
- Ability to work under pressure and with the flexibility required by the seasonal nature of the business
- Flexible in working hours
- Willingness to overcome challenges, and to work with colleagues to find solutions to maximise Sales, deliver exceptional quality and operational excellence
- Commitment to delivering exceptional customer service (internally and externally)
- IT competent (quick to learn new programmes, experience of spread sheets, email, budgets, databases) using schedules and databases
- Required Experience
- Customer-facing experience
- Full driving license (UK or EU) – NB car required
Useful Experience
- Experience of the relevant Industry e.g. Marquee or Events
- Experience of TSS AllHire and EventCad
- Experience of Sales and overlap with Operations and Delivery
Expected Conduct & Behaviours
- Adherence to the financial authority matrix at all times, in addition to company and legislative policy and process
Health & Safety
In accordance with the company’s health & safety policy, all employees are responsible for ensuring they co-operate with supervisors and managers on health and safety matters. Where instructed PPE must be worn.
In addition, as an employee you must not interfere with anything provided to safeguard your health & safety. You must take reasonable care of your own health and safety; and report all health and safety concerns to an appropriate person (as detailed in the company’s health & safety policy statement).
Core working hours: Standard working hours are 9am to 5pm Monday to Friday. Availability to work occasional longer weekdays and occasional weekends is an integral part of the job, particularly during peak season May to September.
Holiday allowance: 28 days including bank holidays. Maximum 1 week holiday allowance to be taken in the peak season (excluding bank holidays). Balance of holiday allowance to be taken off peak
Job Type: Full-time
For more information contact Ian Few ian@fewsmarquees.co.uk
